Innovation. Ideas. Insight.

Katzinger’s Deli, Columbus OH – How to do it right

In Insight on July 6, 2008 at 10:23 pm

Every once in a while you have a consumer experience that reminds you of how things could (should?) be. I’m not talking about some super-ultra lux spa or a white hot, trendy restaurant, but rather some place that takes the time and puts in the effort to provide customers with an experience they feel the customer deserves.

Katzinger’s Deli in Columbus, OH is such a place. If Katzinger’s was in New York you would know it. Or maybe you wouldn’t because it’s the type of place that’s more interested in the quality of their food than the quantity of their publicity. Located in the German Village area of Columbus, Katzinger’s is welcoming, casual and full of delicious things to sample. You could spend an hour there without ordering food, just checking out all the sauces, oils, spreads and other goodies.

Like most places that do things right, it’s the little things that make Katzinger’s special. Check out this sign by the pickle barrels:







It says, “Help yourself to the pickles, but please don’t take more than you can eat.” Then below that, Pickles, .40, no charge with sandwhich”

Grab your own pickles? But someone could take a whole bunch, that could kill our profit margins!

How about this one:






How many times have you searched the entire joint for a Sweet n Low or an extra fork? Look how awesomelyh stocked this place is, and this was at 2pm, right after the lunch rush. I saw an employee service this area twice during the time we were there.

And Katzinger’s knows how to tell a story. Check out this poster hanging in one of the dining areas:







It’s all about a local cheese farmer that they love. You bet I went over to their deli case to see what they had from this guy.

None of this stuff costs extra, it just makes a huge difference and is why Katzinger’s is an institution in Columbus.

  1. Hello and thank you for the very positive review! You have quite an eye for detail – and palette, too, and I thank you for telling the world of your delicious Katzinger’s experience.

    Here’s to more good eating no matter where you travel,

    Diane Warren, Owner, Katzinger’s Delicatessen

  2. Thank you for writing about your lunch at Katzinger’s Deli. I can tell you from experience that it is a wonderful and captivating place. They spend alot of time thinking about their customers and making it not just a meal but an event. Your review made everyone in my family smile because my mom is the customer service manager and I do the most recent sign work including the one you mentioned (which is also one of my favs) We appreciate that you appreciate the little things too!!

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